Privacy Policy | Horolune

Horolune ("we", "us", "our") is committed to handling personal information responsibly. This policy explains what data we collect when you use our website or enquire about our services, how we use it, and what rights you have in relation to it. Our business operates under Thai law and this policy is written accordingly.

1. Who We Are

Horolune is a watch repair workshop located at 142/7 Sukhumvit Road, Khlong Toei, Bangkok 10110, Thailand. We are the data controller for all personal data collected through this website and through workshop intake forms. If you have questions about data practices, contact us at [email protected].

2. What Data We Collect

Data you provide directly

Name and contact details (email address, phone number) submitted via our enquiry form
Information about your watch provided in the enquiry or during intake assessment
Communication history related to a service enquiry or job

Data collected automatically

Usage data from analytics cookies (if you consent): pages visited, session duration, device type
IP address (anonymised where technically possible)
Cookie preferences stored in your browser's localStorage

3. How We Use Your Data

To respond to your service enquiries and manage your job at the workshop
To communicate progress, estimates, condition reports, and collection arrangements
To maintain a service history for your watches, which helps us advise accurately on future work
To understand how our website is used and improve it over time (analytics, with your consent)
To comply with applicable Thai laws and regulations

We do not use your personal data for direct marketing. We do not sell or share your data with third parties except as described in section 5.

4. Legal Basis for Processing

We process your data on the following grounds under the Thailand Personal Data Protection Act B.E. 2562 (PDPA):

Contract performance: processing necessary to respond to your enquiry and carry out the requested service
Legitimate interest: maintaining service records and workshop administration
Consent: analytics and non-essential cookies, which you may withdraw at any time

5. Data Sharing

We do not sell personal data. Limited sharing may occur in the following circumstances:

Parts suppliers (name only, if required for a warranty or special order) — with your knowledge
Website analytics providers (anonymised usage data, only if analytics consent is given)
Thai authorities where required by law

6. Data Retention

Enquiry data where no service is undertaken: retained for 6 months, then deleted. Workshop service records: retained for 5 years from the date of service to support future servicing conversations. You may request earlier deletion; see your rights below.

7. Cookies

We use essential cookies for basic site function and, with your consent, analytics cookies to understand website usage. For full details, see our Cookie Policy.

8. Your Rights Under PDPA

Under the Thailand Personal Data Protection Act, you have the right to:

Access your personal data held by us
Correct inaccurate data
Request deletion of your data (subject to legal retention obligations)
Withdraw consent for processing based on consent (e.g. analytics cookies)
Receive a copy of your data in a portable format
Object to processing based on legitimate interest
Lodge a complaint with the Office of the Personal Data Protection Committee (PDPC Thailand)

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Data Security

We store electronic records on password-protected systems. Physical intake forms are kept in locked filing at the workshop. We review our security practices periodically. In the event of a data breach affecting your personal data, we will notify you and the relevant authority as required by law.

10. Children's Privacy

Our services are directed at adults. We do not knowingly collect data from individuals under 18 years of age. If you believe a minor has submitted data through our site, please contact us and we will delete it promptly.

11. Third-Party Links

Our website may link to external resources such as map services. We are not responsible for the privacy practices of those external sites and recommend reviewing their policies separately.

12. Changes to This Policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

13. Contact

For any privacy-related questions:

Email: [email protected]
Address: 142/7 Sukhumvit Road, Khlong Toei, Bangkok 10110, Thailand
Phone: +66 2 634 8917